FAQ

Frequent Ask Questions

There are two ways through which you can do transaction, the first one is for agents and second is for customers, however an agent has to become member* and customer can send money any time during office timings or online at anytime if he/she is registered as a customer with us.

We have three different ways of transferring the funds 1) Next day payment on all main branches, 2) Next day payment from Bank 'Pakistan, 3) Telegraphic Transfer: 2-5 working days.

Yes, we require proof of ID as photo and address on all transactions exceeding £650 and the proofs should not be more than 3 months old. However, Passport & Driving License is acceptable as proof of ID and recent utility bills are as second form of ID.

We do not charge any fee

In our offices everyone can pay cash as a method of payment or either deposit in our account, hence we do not accept any credit/debit card.

Beneficiaries are required to have their national ID card as Tazkeera and NIC for collecting the payment from designated office, fill & sign the receiving payment form.

If you want to become an agent of your company with us, you are required to fill an application form and submit it with the following documents: 1) Copy of your MLR Registration with HM Customs and Excise, 2) A copy of your FCA registration certificate, 3) Proof of your personal identification 'Passport/UK driving license', 4) Proof of address such as Utility Bill, Landline Bill or Bank Statement.

Use our mobile app to:

  • Find an agent: Get maps and directions to our locations
  • Estimate prices: Compare Prices
  • Track a transfer: Get the current status of your transaction.

There's no fee to access the app from your mobile phone. However, normal mobile phone data access and calling charges will apply. Please contact your mobile phone network provider for details.

You can download the app from the App Store for your iPhone, and from Google play for your Android phone or tablet.

Most importantly, make sure you know the person you're sending money to. Only transfer money to someone you know personally or whose identity you can personally verify. And if someone asks for money for a friend or relative in an emergency situation, do everything you can to confirm that the emergency is real before sending the money.

Fraudsters are always coming up with new and creative ways to try to get your money, but there are a number of common scams to be aware of.

The best way to avoid being a victim of fraud is to educate yourself. Learn more about on-line.

Don't respond to the email or click on any links. Instead, forward it to us at info@bakhtermoneytransfer.co.uk or at our postal address: Unit 4 Millennium Business Centre, Humber Road London, NW2 6DW,

Note that Bakhter Money Transfer Limited will never send you an email asking for your user ID or password and other personal details.

We don't act as a third party for holding funds, or offer a "purchase protection" policy. We are committed to protecting the interests of our customers, but we can't guarantee the delivery of goods or rendering of service once the receiver has picked up the funds. We caution our customers against sending money to people they don't know. Find out more about how to protect yourself on-line.

If you've just sent a money transfer and suspect that you may be a victim of fraud, Contact Us immediately. If the transfer hasn't been completed, we may be able to cancel it and refund your money.

Contact the Department of Consumer and Employment Protection or local law enforcement authorities if you're uncertain or suspicious of a telephone, mail or email solicitation, or if you feel that you've been the victim of fraud.

We use a variety of techniques to protect the confidentiality of your personal information, We are registered with ICO for data protection.

You can pick it up at our agent locations, Look for the nearest one on our website.

You'll need the payment identification number as well as the sender's name, sender's country and transfer amount. You'll also need to provide an accepted form of government-issued photo ID to pick up the money.

Yes, and it's available for the iPhone, iPod Touch and Android phones
Get the free app now.

  1. Get it on google play store
  2. Get it on apple store