Frequently Asked Questions


April 5, 2022 2023-02-06 17:32
How do I make transaction through this website?

If you are already our customer, you can login to your account by clicking on ‘login’ button on top right corner at home page. Once logged in to your account you can follow easy to follow steps to send money.

If you are a new customer, simply sign up free by clicking on ‘sign up’ button on top right corner at home page and follow easy steps to get registered with us. Once registered you can send money by following easy steps.

You can download our app as well to access all these facilities on the go.

Do I need any proof of ID?

Yes, we require proof of ID as photo and address on all transactions and the proofs should not be more than 3 months old. However, Passport & Driving License is acceptable as proof of ID and recent utility bills are as second form of ID.

How can I make payment?

You can make a bank transfer online. Or you can use your debit card to make a payment when you are at customer counter in our office. We accept cash as well at customer counter in our office.

If I want to become an agent of your company, what kind of documentation do you require?

If you want to become an agent of your company with us, you are required to fill an application form and submit it with the following documents: 

a) Copy of your MLR Registration with HM Customs and Excise, 

b) A copy of your FCA registration certificate, 

c) Proof of your personal identification ‘Passport/UK driving license’, 

d) Proof of address such as Utility Bill, Landline Bill or Bank Statement.

Does it cost anything to use the mobile app?

There’s no fee to access the app from your mobile phone. However, normal mobile phone data access and calling charges will apply. Please contact your mobile phone network provider for details.

What can I do to protect myself from fraud?

Most importantly, make sure you know the person you’re sending money to. Only transfer money to someone you know personally or whose identity you can personally verify. And if someone asks for money for a friend or relative in an emergency situation, do everything you can to confirm that the emergency is real before sending the money.

What should I do if I receive a suspicious email, phone call or letter from someone claiming to be Bakhter Money Transfer Limited?

Don’t respond to the email or click on any links. Instead, forward it to us at info@bakhtermoneytransfer.co.uk or at our postal address: 43 Station Road, Harrow, London HA1 2UA

Note that Bakhter Money Transfer Limited will never send you an email asking for your user ID or password and other personal details.

What can I do if I suspect fraud or am a victim of fraud?

If you’ve just sent a money transfer and suspect that you may be a victim of fraud, Contact Us immediately. If the transfer hasn’t been completed, we may be able to cancel it and refund your money.

Contact the Department of Consumer and Employment Protection or local law enforcement authorities if you’re uncertain or suspicious of a telephone, mail or email solicitation, or if you feel that you’ve been the victim of fraud.

How do I pick up my money?

You can pick it up at our agent locations, Look for the nearest one on our website.

You’ll need the payment identification number as well as the sender’s name, sender’s country and transfer amount. You’ll also need to provide an accepted form of government-issued photo ID to pick up the money.

How quick can the receiver gets his/her money?

Depending upon whether you are sending money for the first time or it is just another regular transaction the receiver can receive money in minutes, same day or latest the next working day (including Saturdays)

How much fee do I need to pay for doing each transaction?

We do not charge any fee.

How will the beneficiary receive the money in Pakistan?

Beneficiaries are required to have their national ID card as Tazkeera and NIC for collecting the payment from designated office, fill & sign the receiving payment form.

What services can I access with the mobile app?

Use our mobile app to:

  • Find an agent: Get maps and directions to our locations
  • Estimate prices: Compare Prices
  • Track a transfer: Get the current status of your transaction.
How do I get the mobile app?

You can download the app from the App Store for your iPhone, and from Google play for your Android phone or tablet.

Are there common consumer fraud scenarios to be aware of?

Fraudsters are always coming up with new and creative ways to try to get your money, but there are a number of common scams to be aware of.

The best way to avoid being a victim of fraud is to educate yourself. Learn more about on-line.

Does Bakhter Money Transfer hold funds or provide buyer protection?

We don’t act as a third party for holding funds, or offer a “purchase protection” policy. We are committed to protecting the interests of our customers, but we can’t guarantee the delivery of goods or rendering of service once the receiver has picked up the funds. We caution our customers against sending money to people they don’t know. Find out more about how to protect yourself on-line.

What does Bakhter Money Transfer Limited do to protect my information?

We use a variety of techniques to protect the confidentiality of your personal information, we are registered with ICO for data protection.

Does Bakhter Money Transfer Limited have a mobile app?

Yes, and it’s available for the iPhone, iPod Touch and Android phones
Get the free app now.

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